Refund and Cancellation Policy

As Astoros Tourism, we prioritize customer satisfaction and strive to ensure that your holiday experience goes smoothly. The Refund and Cancellation Policy stated below has been prepared to guide you in cases where you want to cancel or change your reservations. Please read this policy carefully.

Cancellation Policy
1.1. If you want to cancel your holiday reservation, you must inform us as soon as possible. You can make cancellation notifications via [contact information].
1.2. The cancellation policy varies depending on the booking date and the conditions set by the service provider. Detailed information about the cancellation period and penalties to be applied can be found in the booking conditions provided during the booking process.

Return Policy
2.1. The refund policy for cancelled reservations varies depending on the cancellation date, booking conditions and policies set by the service provider.
2.2. If your refund requests are accepted, you can find detailed information about the refund process and the original pay method in the booking conditions.
2.3. The completion of refunds may vary depending on the transaction processes of the banks, and Astoros Tourism’s control during this period is limited.

Changes and Cancellations
3.1. It is important that you contact us as soon as possible for changes you want to make to your reservation or cancellation requests.
3.2. Whether or not requests for changes or cancellations are accepted will be evaluated depending on the type of your reservation, the policies of the service provider and the current availability.
3.3. In case of acceptance of change or cancellation requests, additional fees or penalties specified in the October booking conditions may apply.

Special Cases
4.1. If you have to cancel your holiday due to force majeure situations, natural disasters, government regulations, strikes or similar unexpected events, we will try to help you as Astoros Tourism. The following policies apply for such situations:
4.2. In case of force majeure, if you want to cancel or change your holiday, you must notify us as soon as possible. Please note that evidence related to the force majeure situation may also be requested.
4.3. For cancellations made in case of force majeure, the refund policy and conditions specified in the booking conditions are valid. In this case, the service provider’s own policies will also be taken into account.
4.4. In case of cancellations made due to force majeure, Astoros Tourism will not have any responsibility or liability. It is important to provide protection such as travel insurance in relation to such situations.

Processing of Refund and Cancellation Requests
5.1. Refund and cancellation requests will be reviewed by Astoros Turizm customer services and the necessary processes will be initiated. The processing time of your requests may vary depending on the complexity of the request and the policies of the service provider.
5.2. Information will be provided to you for the communication and follow-up process regarding your refund or cancellation requests. We will do our best to assist you in this process and handle your requests in the best possible way.